s101 Terms and Conditions — Complete Usage Policy for the Platform

01 General Terms and Introduction

These Terms & Conditions ("Terms") constitute a legal agreement between s101 ("Platform", "we", "us") and you ("user", "member", "you"). s101 is an internationally licensed online gaming platform serving users in Bangladesh and other countries worldwide.

These Terms & Conditions apply to the s101 website, mobile application, and all associated digital services, including participation in any games, betting services, bonus offers, and promotional activities available on the platform.

02 Account Registration & Verification

When creating an account on s101, you are required to provide accurate and truthful information. s101 reserves the right to close any account found to have submitted false or misleading details.

Information required at registration:

• Full legal name (as shown on your national ID)
• Accurate date of birth (for age verification)
• Valid email address and mobile number
• Current residential address
• Select Your Preferred Currency

Only one account per person is permitted. Creating multiple accounts is strictly prohibited and may result in the closure of all associated accounts. s101 may request identity verification documents at any time, and withdrawals may be placed on hold until verification is complete.

KYC (Know Your Customer) Process:

• Scanned copy of national ID card or passport
• A recent utility bill or bank statement (for address verification)
• Proof of payment method ownership

03 Eligibility Terms

S101 only provides services to individuals who are legally permitted to participate in online gaming and betting in their country of residence. Certain services may be restricted or unavailable to citizens and residents of specific countries.

• Users must be at least 18 years of age
• Online gaming must be legally permitted in your country of residence
• You must play within your personal financial means
• S101 employees and their immediate family members are not eligible to register

04 Deposit, Withdrawal & Payment Policy

All deposits and withdrawals on s101 must be made using the payment methods listed on the platform. Mobile banking, e-wallets, and bank transfers are among the accepted options.

Deposit Rules:

• The minimum deposit amount is set separately for each payment method
• Deposits are generally credited to your wallet instantly or within a few minutes
• Deposits are only accepted from payment accounts registered in your own name
• Payments from third-party accounts are strictly prohibited

Withdrawal Rules:

• Withdrawal requests are typically processed within 24 hours
• KYC verification must be completed before your first withdrawal
• Withdrawals must be made to the same payment method used for the original deposit
• If you have an active bonus, withdrawals may be restricted until the wagering requirements are fulfilled
• S101 reserves the right to place a hold on withdrawals in the event of unusual or suspicious transaction activity

05 Bonus & Promotional Offers

S101 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which are clearly stated on the bonus offer page.

General bonus terms:

• Each bonus comes with specific wagering requirements that must be met
• Bonus funds cannot be withdrawn directly — they must first be converted to real cash by completing the required wagering amount
• Multiple bonuses may not be eligible for use simultaneously
• Bonuses are valid for a limited time — any unused bonus will expire at the end of the validity period
• Misuse of bonuses may result in bonus forfeiture and account suspension

06 Gaming Rules & Fairness

All games on s101 use a certified Random Number Generator (RNG) system. Every outcome is entirely random and not predetermined. Our gaming systems are regularly verified through third-party audits.

• Each game has its own rules, which can be viewed in detail within the game
• If a game result is voided due to a technical error, the associated bet will be considered cancelled
• S101 is not liable for any issues arising from disconnection
• In the event of an internet connection failure, the outcome of any ongoing game will be determined based on the server logs
• The dealer's decision is final in Live Casino games

07 Prohibited Activities

The following activities are strictly prohibited on s101 and may result in account termination as well as legal action:

• Opening an account on behalf of a minor or allowing a minor to play
• Money laundering or using illegally obtained funds for gaming activities
• Creating multiple accounts or using another person's account
• Attempting to manipulate the gaming system using software or tools
• Bonus abuse or use of fraudulent betting strategies
• Collusion or coordinating with other members to gain an unfair advantage
• Impersonating s101 staff

08 Account Suspension & Termination

S101 reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of any provision of these Terms & Conditions
• Providing false or misleading information
• Fraudulent or suspicious activity
• Failure to complete KYC verification
• Extended inactivity (no login for more than 12 months)

Members may request account closure at any time. Upon closure, any verified balance will be refunded; however, bonus funds will be forfeited.

09 Privacy & Data Protection

S101 is committed to protecting users' personal information. Our Privacy Policy is an integral part of these Terms & Conditions. To learn more about how we collect, use, and protect your data, Privacy Policy Read.

• All personal data is secured with SSL encryption
• Information is never sold to third parties
• Information is not disclosed to authorities except where legally required
• Data that is no longer required is deleted in accordance with our data retention policy

10 Limitation of Liability

S101 is not liable for the following:

• Losses caused by the user's internet connection issues
• Delays or issues caused by third-party payment services
• Unexpected technical failures or server downtime
• Account information compromised due to user negligence

In all circumstances, s101's maximum liability is limited to the value of the transaction in question. s101 is not liable for any indirect or consequential losses arising from gaming.

11 Dispute Resolution

For any dispute or complaint, please contact the s101 support team in the first instance. Issues are typically resolved within 7 business days.

• Submit a complaint to the support team and keep your reference number
• Please attach any supporting evidence such as screenshots or transaction details
• If the support team's resolution is unsatisfactory, you may escalate your complaint to a higher authority
• For unresolved disputes, an appeal may be submitted to the platform's licensing authority

12 Terms and Conditions — Amendments and Updates

S101 reserves the right to amend these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform notification.

• Continued use of the platform after any changes constitutes acceptance of the updated terms
• If you do not agree to the updated Terms, please contact support to close your account
• The date of each amendment will be noted at the top of the Terms and Conditions

If you have any questions about these Terms & Conditions, please contact the s101 support team. We are always here to help.